faq

Categories for the FAQ Section:

• Product Knowledge & Selection
• Pricing & Quotations
• Sourcing, Measurement & Shipping
• Installation & Fabrication
• Care & Maintenance
• Warranty & Service

Category 1: Product Knowledge & Selection

• Q: What is the difference between Marble, Granite, and Quartzite? Which is best for my kitchen countertop?
• A: This is a fundamental question. We recommend providing a concise comparison:

Granite: Extremely hard and durable, highly resistant to scratches and heat. Perfect for high-traffic kitchens. Requires periodic sealing.

Marble: Classic beauty with unique veining. Softer and more porous. It can etch from acids (like lemon juice) and scratch more easily. Ideal for bathrooms and low-traffic areas, offering unmatched elegance.

Quartzite: A natural stone often confused with marble. It has a marble-like appearance but is much harder and more durable, similar to granite. An excellent compromise for those who love the look of marble but need more durability.

Pro Tip: Link this answer to your individual product pages for "Marble," "Granite," and "Quartzite."

• Q: How do I choose the right finish (Polished, Honed, Leathered)?
• A:

Polished: A glossy, reflective finish that enhances the stone's color. It is stain-resistant but can show scratches and smudges more easily.

Honed: A smooth, matte finish with little to no shine. It hides scratches and smudges well but may require more frequent sealing as it's more porous.

Leathered: A textured finish that highlights the stone's natural character. It provides excellent grip, hides water spots and fingerprints, and is very durable.

Category 2: Pricing & Quotations

• Q: How much does natural stone cost? Why is there such a price variation?
• A: The cost of natural stone depends on several factors:

Rarity & Origin: Exotic stones from specific quarries are more expensive.

Thickness: Standard countertops are 2cm or 3cm (¾" or 1¼"). Thicker slabs cost more.

Grade: Stones are graded based on color consistency, veining, and imperfections. Premium grades command higher prices.

Fabrication Complexity: Intricate edge profiles, cutouts for sinks, and special installations add to the cost. We provide free, no-obligation quotes to give you a precise price.

• Q: Do you offer free quotes? What information do you need?
• A: Yes, we provide free, detailed quotations. To prepare an accurate quote, please provide:

A rough sketch or blueprint with measurements.

The type of stone you are interested in (or we can help you choose).

Your desired edge profile (e.g., eased, beveled, ogee).

Your project address for shipping estimation.

Category 3: Sourcing, Measurement & Shipping

• Q: Can I visit your yard to select my own slab?
• A: Absolutely! We encourage clients to visit our slab yard. Seeing the stone in person is the best way to appreciate its unique character. Please schedule an appointment so we can dedicate our time to assisting you.

• Q: How does the measurement and template process work?
• A: The process is critical for a perfect fit:

Initial Estimate: We use your provided measurements for a preliminary quote.

Professional Templating: After your cabinets are installed, our experts will visit your site to create a digital template. This is the precise blueprint for your countertops.

Fabrication: We cut the stone based on the approved template.

Installation: We deliver and install your finished countertops.

Category 4: Installation & Fabrication

• Q: How long does it take from order to installation?
• A: The typical timeline is 2-4 weeks. This includes:

Slab selection and finalizing the quote (1-3 days)

Templating (scheduled after cabinet installation)

Fabrication (1-2 weeks)

Installation (scheduled date)

• Q: Do I need to prepare my kitchen for installation?
• A: Yes, for a smooth installation, please:

Clear off countertops and empty the cabinets underneath.

Ensure a clear path from the entrance to the kitchen.

Disconnect and remove your old sink and faucet.

Plan to be without a functional kitchen for 1-2 days.

Category 5: Care & Maintenance

• Q: How do I seal and maintain my natural stone countertops?
• A:

Sealing: We seal all countertops upon installation. Granite and marble typically need resealing every 1-2 years, while quartzite may last longer. We offer high-quality sealants for sale.

Daily Care: Clean with a pH-neutral cleaner or warm water with a mild dish soap. Wipe up spills promptly, especially acidic ones (wine, citrus, vinegar).

What to Avoid: Avoid harsh chemicals, abrasive pads, and using countertops as a cutting board.

• Q: My marble countertop has a dull spot (etch). Can it be fixed?
• A: Yes, most etches on marble are only on the surface and can be professionally polished out. We offer repair and restoration services to bring your stone back to its original beauty.

Category 6: Warranty & Service

• Q: What kind of warranty do you offer?
• A: We stand behind our workmanship. We offer a [e.g., 5-year] warranty on fabrication and installation against defects. Natural stone itself is a product of nature, and its variations are not covered by warranty. Please see our full warranty terms for details.

• Q: Do you work with contractors and designers?
• A: Yes, we have extensive experience collaborating with trade professionals. We offer specialized services and pricing for contractors and interior designers. Please contact our trade division for more information.